AI Voice Chat for Websites, Explained
Most people know website chat as a text box in the corner. AI voice chat goes a step further: visitors can simply talk with your assistant, the way they would on the phone, without leaving your website.
How voice chat works
When a visitor starts a voice conversation, the assistant listens, understands the question, finds the answer in your knowledge base, and replies in a natural voice. In Infinite Chats you choose the voice and language for each agent, and you can set the language used for transcription.
Why voice helps
- Some visitors find talking faster and easier than typing, especially on phones
- Voice feels personal and closer to calling your business
- Visitors can explain complicated situations in their own words
Make it sound like your business
Choose a voice that fits your brand, write a short, warm greeting, and use the words your team uses. Keep answers brief; long paragraphs that read well on screen can feel slow when spoken.
Always be clear it is AI
Have the assistant introduce itself as an AI assistant. Visitors appreciate the honesty, and it sets the right expectations for what it can help with.
Privacy basics
Conversations may be stored so you can review them and improve your assistant. Our Privacy Policy explains how this information is handled. Do not ask visitors for sensitive information such as health details or full card numbers.
Setting up voice chat
- Create your agent and choose its voice and language
- Write the greeting and instructions
- Add your business knowledge
- Paste the embed code into your website
- Try it yourself on a phone and a computer
Voice chat vs. phone calls
Tips for great voice conversations
- Keep answers short. Two or three sentences at a time feels natural; longer replies feel like a lecture.
- Ask one question at a time. Visitors cannot scroll back up when listening.
- Confirm important details. Have the assistant repeat back names and phone numbers.
- Offer a next step. End every answer with a question or an offer to help further.
Test your assistant by talking to it yourself in a quiet room and in a noisier place, the way real visitors will use it.
Voice chat happens on your website. If you want an AI that answers your business phone number, see Infinite AI Calls.
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